Shipments and returns
www.remohobbyrc.com
REMO HOBBY RC Crawler and Remo hobby Parts online shop
1, Your pack shipment
01, Packages are generally dispatched within 1-3 working days after receipt of payment (If the products are in stock).
If the Products are not in stock, and can not ship in 5 working days, we will contact you, so, please check your Email.
02, If you prefer delivery by UPS Extra with required signature, choose the DHL, an additional cost will be applied, so please contact us before choosing this method. And, the DHL, you maybe need pay tax, the tax maybe about 20%, Different countries and regions have different tax policies. For details, please consult the local customs department.
and, you must fill the correct address and Phone number.
03, Whichever shipment choice you make, we will provide you with a link to track your package online.
04, About the normal shipment method, some countries no need to pay tax to the Customs, but, some countries maybe need pay tax, Please go to contact your the local Customs department.
2, Returns
01, If we ship the wrong package to you, you no need to return the package;
02, If we ship the wrong products, we will resent one new package to you;
03, If you fill the wrong address, so that you can not receive the package, we will not refund any money.
Boxes are amply sized and your items are well-protected.
3, About the Shipment time.
01, Whichever Shipment method you choice, We can not promise the shipment time, it means that we can not promise when you will receive the Package.
But, we will ship the package as soon as possible.
Why we can not promise the time?
Because we are only sellers, we are not a logistics company. Moreover, because of special circumstances, such as weather or strikes, which are inevitable and unpredictable factors, we cannot absolutely predict the exact time of arrival.
However, we will try our best to choose an appropriate logistics company, or provide as much reference information as possible.
Therefore, the reference time is only a reference under normal circumstances, not a promise. Please understand that.
02, Our shop promises that for all packages, after the package is sent, starting from the first logistics information, if the package is not received within 90 working days, we will resend a package or refund.
In different seasons, different countries and regions, the logistics speed will change.
If you want to know more news about the shipment, please contact us by email.